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Thank you for the replacement poles, which arrived promptly and safely.
I would like to say it was a novel experience to speak to such a helpful person when I called and to receive such first class service.
Thank you,
Linda
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Just to thank you very much for your very prompt service in sending me the part for my pole – now all fixed and back in action!
Ruth B
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Thank you very much for your speedy response and the explanation about the grips. I shall go walking tomorrow as hoped and see how the grips feel. I might even send you some feedback!
Best wishes
Diane P
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Message from your shop Nordic Walking Shop:
Hi - how do the quick release straps work? Have you got a
close-up photo or diagram - it's not easy to make out from the ones on the
website.
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Dear Sheila,
The quick release system is very simple:
Press on the top of the poles and the clip is released, ready to be pulled out.
Kind regards,
Customer service
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Message from your shop Nordic Walking Shop:
Thank you - that's brilliant. One more question - are the stoppers for
soft ground removable?
I'm thinking of buying your start-up pack as it looks a good deal.
Sheila
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Dear Sheila,
Yes the disc/stoppers for soft ground just unscrew and in fact they should only be used with snow or very soft ground.
For the majority of walks in this country it is better to remove them to reduce drag in strong winds or long grass.
Kind regards,
Customer service
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Hi Just a short note to say thank you very much for sending a replacement disc for my sticks .
Ali C
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Thank you for a first rate service.
The poles arrived this morning without warning.
Thank you again for what has turned out to be a first rate service.
George T
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Thank you very much for the second set of poles you sent.  I was a little worried as the box was bashed but everything seems Ok. 
May I just say that I appreciate the sevice I received and also that the website was much simpler than one other provider I tried.
Miriam H
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Thanks for your prompt response. I will be recommending your company to anyone who will listen. I am very happy with the poles.
Yours sincerely,
Geoff C
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